Spitfire House, 142-154 Congleton Rd, Talke, Stoke-on-Trent ST7 1LX, UK
Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

When setting up my business in March this Year it looked like OneSure was the company that could insure exactly what I wanted. Half a Year later when making some changes to another policy with them, it turned out that I wasn't insured at all for my type of business.

After OneSure reviewed the phonecalls with their sales guy, they admitted it was their mistake and cancelled the policy and was offered a full refund. Guess what, 5 weeks later now and still no refund. When trying to contact them they ignore you.

Next step - legal action... If you're looking for any type of insurance, do yourself a favour and go elsewhere!

Product or Service Mentioned: One Sure Insurance Business Insurance.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Full refund.

I didn't like: Refund policy.

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